Skills-based routing
Send every contact to the best-matched, available agent across voice and digital channels.
Add-on
Moasilat Contact Center
Routing, queues, wallboards and supervisor tools for teams that live on the phone.
Moasilat Contact Center adds the controls high-volume teams need — skills-based routing, queues, live wallboards and supervisor tooling — on the same platform as the rest of your communications, so you scale service without bolting on a separate system.
What you get.
Queues & callbacks
Manage demand with priority queues, overflow rules and queued callbacks.
Live wallboards
Real-time visibility of queues, agents and service levels on shared displays.
Supervisor tools
Monitor, whisper, barge and coach, with AI assist for routine handling.
Outcomes
- Route contacts to the right agent every time
- Hold service levels under peak demand
- Give supervisors real-time control
- Scale on one platform, not a bolt-on
Works well with.
Moasilat Engage
The sales-grade communications platform with the CRM embedded in every conversation.
Moasilat Insights
Call-centre analytics, live agent activity and transcript search — real-time and historical.
Moasilat AI
Agents that answer, qualify, book and route 24/7 — then hand to a human with full context.
Moasilat Global Voice
Call 200+ countries with HD audio and bundled minutes.
Frequently asked questions.
What is skills-based routing?
Skills-based routing sends every contact to the best-matched, available agent across voice and digital channels, so customers reach the right person the first time.
Can supervisors monitor and coach agents in real time?
Yes. Supervisors can monitor, whisper, barge and coach, with AI assist for routine handling and live wallboards showing queues, agents and service levels.
Does Moasilat Contact Center handle digital channels as well as voice?
Yes. Routing, queues and supervisor tools span voice and digital channels on one platform, so you scale service without bolting on a separate system.
How does it handle peaks in demand?
Priority queues, overflow rules and queued callbacks manage demand so service levels hold under peak load. Contact Center is priced per agent per month — book a demo for a guided estimate.
Never miss a conversation.
See Moasilat on your numbers, your team and your workflow — in a focused 15-minute walkthrough.