Skills-based routing
Send every contact to the best-matched, available agent across voice and digital channels.
Add-on
Moasilat Contact Center
Routing, queues, wallboards and supervisor tools for teams that live on the phone.
Moasilat Contact Center adds the controls high-volume teams need — skills-based routing, queues, live wallboards and supervisor tooling — on the same platform as the rest of your communications, so you scale service without bolting on a separate system.
What you get.
Queues & callbacks
Manage demand with priority queues, overflow rules and queued callbacks.
Live wallboards
Real-time visibility of queues, agents and service levels on shared displays.
Supervisor tools
Monitor, whisper, barge and coach, with AI assist for routine handling.
Outcomes
- Route contacts to the right agent every time
- Hold service levels under peak demand
- Give supervisors real-time control
- Scale on one platform, not a bolt-on
Works well with.
Moasilat Engage
The sales-grade communications platform with the CRM embedded in every conversation.
Moasilat Insights
Contact-centre analytics and reporting, real-time and historical.
Moasilat AI
Agents that answer, qualify, book and route 24/7 — then hand to a human with full context.
Moasilat Global Voice
Call 200+ countries with HD audio and bundled minutes.
Never miss a conversation.
See Moasilat on your numbers, your team and your workflow — in a focused 15-minute walkthrough.