Real-time agent activity
See who's logged in, on a call, on a break or available — with live talk time, wait time and status across the whole team.
Add-on
Moasilat Insights
Call-centre analytics, live agent activity and transcript search — real-time and historical.
Moasilat Insights turns every conversation into a decision. See agents log in, out and pause in real time; track talk time, availability and productivity; search across call transcripts by keyword; and report on volumes, service levels and sentiment — so managers steer with evidence, not guesswork.
What you get.
Time management & productivity
Track agent login and logout, talk time, wrap-up and idle time to balance workload, manage shifts and spot coaching moments.
Transcript keyword search
Search every call's transcript by keyword to find every mention of a product, objection, competitor, cause or phrase in seconds.
Dashboards, wallboards & sentiment
Real-time and historical dashboards, shared wallboards, SLA tracking and AI-scored sentiment — exported and scheduled to the people who need them.
Outcomes
- Know exactly when agents log in, pause and go available
- Manage time, talk and workload with live productivity data
- Find any conversation by searching transcripts for a keyword
- Report on volumes, SLAs and sentiment, real-time and historical
Works well with.
Moasilat Contact Center
Routing, queues, wallboards and supervisor tools for teams that live on the phone.
Moasilat Engage
The sales-grade communications platform with the CRM embedded in every conversation.
Moasilat AI
Agents that answer, qualify, book and route 24/7 — then hand to a human with full context.
Frequently asked questions.
What does Moasilat Insights measure?
Insights shows real-time agent activity — who is logged in, on a call, on a break or available — plus live talk time, wait time and status across the whole team, alongside historical reporting on volumes, service levels and sentiment.
Can I search what was said across calls?
Yes. Transcript keyword search lets you find every mention of a product, objection, cause or phrase across every call's transcript in seconds.
Does it help with shift and time management?
Yes. Insights tracks agent login and logout, talk time, wrap-up and idle time so you can balance workload, manage shifts and spot coaching moments.
Are reports available in real time and historically?
Both. Real-time and historical dashboards, shared wallboards, SLA tracking and AI-scored sentiment can be exported and scheduled to the people who need them. Insights is licensed as a manager plus seats — book a demo for a guided estimate.
Never miss a conversation.
See Moasilat on your numbers, your team and your workflow — in a focused 15-minute walkthrough.